- Why do some of your shirts say "Topatoco Exclusive Design"?
- Topatoco is the #1 online retail outlet for awesome webcomic merchandise. They are a top notch operation and were gracious enough to allow me to offer a few of my designs in their store.
- Is there any difference in buying a shirt directly from the HE store or from Topatoco
- I get the exact same cut of the shirts whether you buy from me or Topatoco. They will typically be selling my most popular designs and I wholeheartedly encourage you to purchase through them. It's a great way to support HE. The only difference is than their shirts will be screen printed (as opposed to DTG printed) and typically will cost about $1 less since they deal in volume.
- I still don't get what all this Topatoco stuff is about?
- Then you should check out their FAQs page to learn more about Payment, Shipping, etc. **The rest of the FAQs deal with buying something directly from the HE store, not Topatoco
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- When will my order ship?
- New orders typically take 2 weeks to arrive, but can take as long as 3 weeks if it is a particularly busy time.
- Can I pay for faster shipping?
- If you have special conditions and need to expedite shipping (for a birthday or something) email store@hijinksensue.com and we can work something out. Expect there to be some additional shipping fee.
- What shipping method do you use?
- I will generally use USPS First Class Mail, which usually takes 2-5 days to arrive (once shipped) depending on where you are in the country. With international orders I will ship through the USPS International First Class or another shipping carrier depending on the destination country. To be honest, I have never heard good things about international shipping, no matter who you use. Because of customs both leaving the US and entering your country it generally takes a VERY LONG time to arrive, so I can't promise anything. If you are frequently making international orders you are probably used to this.
- What kind of shirts do you print on?
- Men's shirts are Gildan 2000 and ladies' shirts are Bella 6000. Here are the sizing charts for each:
The Gildan 2000 is a high quality 100% cotton shirt. Great color and very durable.
The Bella 6000 is a "baby doll" style shirt. They are form fitting, and very soft 100% cotton.
You can read more about the men's shirts at Gildan.com and the ladies' shirts at Bella.com. - What printing method do you use?
- I use a brand new printing method called DTG or Direct to Garment printing. This is not the cheap-o printing method that CafePress uses. It is a high quality printing process with many advantages over traditional shirt printing.
- Unlike traditional silk screen printing, DTG is not limited to just four colors (CMYK) -- a DTG printer can produce over 16 million colors.
- DTG can print graphics with up to 2880 dpi. Traditional silk screen printing is limited to approximately 72 dpi.
- Garments printed using DTG technology have excellent washability because the ink actually penetrates into the fabric. Unlike silk screen and heat transfers, the printed image will not crack or peel off after a few washes.
Topatoco
Payment
Shipping
T-Shirt Info
Refund, Returns and Cancellation Policies:
If your order arrives damaged or for some reason is not the item you ordered, please email store@hijinksensue.com and I will arrange for a replacement. If you ordered the wrong size or the wrong item accidentally, you will be responsible for return shipping and a small restocking fee to cover shipping materials, etc.
A Special Note:
If you've read about "The Experiment" you know that I am dedicating all of my time and effort into making a living with HijiNKS Ensue. It is very important to me that your HE Store experience be a positive one. This is also a brand new venture and I am only one man, so there are bound to be some hiccups.If you ever have problems with your order or questions of any kind, please email me (store@hijinksensue.com) and I WILL take care of it.
Privacy Policy
I will never use your personal info for any other purpose than to fulfill your order. I will NEVER divulge your personal info to a 3rd party. People that do that kind of stuff are d-bags.
Contact Us
By email: store@hijinksensue.com
By standard mail: Joel Watson C/O HijiNKS Ensue PO Box 1649 Little Elm, TX 75068